Return Policy Details
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Eligibility for Returns:
- Products must be returned unopened, in their original packaging, and in resalable condition.
- Returns must be initiated within 15 days from the date of purchase or delivery.
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Non-Returnable Items:
- Opened, used, or damaged products are not eligible for return.
- Any items marked as final sale or non-returnable at the time of purchase.
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Return Process:
- Contact our Customer Service team at kizmah.llc@gmail.com to initiate the return.
- Provide your order number and proof of purchase.
- Ship the item(s) back to the provided return address, or bring product to the store location at 2044 W. Chicago Ave. Chicago IL 60622. Customers are responsible for return shipping costs unless the return is due to a company error.
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Refunds:
- Approved returns will be refunded to the original payment method.
- Refunds are processed within 7–10 business days after we receive and inspect the returned item(s).
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Exchanges:
- If you wish to exchange a product, please contact us at kizmah.llc@gmail.com
For any additional questions or concerns about our return policy, please reach out to our support team at kizmah.llc@gmail.com. We're here to help!
Thank you for choosing Kizmah CBD. We value your business and look forward to serving you again.
Terms and Conditions for Kizmah CBD
Welcome to Kizmah CBD! By accessing or using our website or purchasing products from us, you agree to the following Terms and Conditions. Please read them carefully.
1. Legal Compliance
- You must be 21 years or older to purchase products from us.
- All products sold comply with the 2018 Farm Bill, containing less than 0.3% THC by dry weight.
- It is your responsibility to ensure our products comply with your local, state, and federal laws.
2. Products and Usage
- Our products are not intended to diagnose, treat, cure, or prevent any disease.
- Consult a healthcare professional before use, especially if you are pregnant, nursing, or taking medications.
- Keep all CBD products out of the reach of children.
3. Orders and Payments
- Orders are subject to acceptance and availability.
- Payments must be made at the time of purchase through approved payment methods.
4. Shipping and Delivery
- We currently ship within the United States only, to legal states.
- Orders are typically processed within 1–3 business days and shipped via standard delivery services.
- We are not responsible for delays caused by shipping carriers or incorrect shipping information.
5. Returns and Refunds
- Unopened products in their original condition may be returned within 15 days of purchase for a refund.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
6. Liability Disclaimer
- We make no guarantees regarding the accuracy, completeness, or suitability of the information provided on our website or with our products.
- Kizmah CBD is not liable for any adverse effects resulting from the use of our products. Use them at your own risk.
8. Intellectual Property
- All content on our website, including logos, images, and text, is the property of Kizmah CBD and may not be reproduced without permission.
7. Privacy
- We respect your privacy and are committed to protecting your personal information.
9. Changes to Terms
- We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website and are effective immediately.
10. Governing Law
- These Terms and Conditions are governed by the laws of the State of Illinois. Any disputes will be resolved in Chicago, Illinois.
By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
For questions, contact us at kizmah.llc@gmail.com. Thank you for choosing Kizmah CBD!
